KISMOTUAE.COM – FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: December 2025

1. ABOUT KISMOT UAE
Q1: Are your perfumes and watches original?

Yes. All products are 100% genuine and brand-new (including testers).
We source only from authorized distributors and verified UAE suppliers.

Q2: Do you sell testers or used products?

We do sell testers, but only when clearly mentioned on the product page.
All testers are:
● 100% original
● Unused
● Supplied by authorized UAE distributors

We do not sell used, opened, or returned items as retail products.

2. ORDERING & PAYMENT
Q3: What payment methods do you accept?

We accept:
● Visa / MasterCard
● Apple Pay
● Tabby
● Tamara
● Cash on Delivery (UAE only)
● Prepaid online payment (GCC)

Q4: Do you offer Cash on Delivery (COD)?

Yes, COD is available in the UAE.
GCC and international orders must be prepaid.

Q5: How can I place an order?

Add your items to cart and checkout normally.
If you need help, contact us on WhatsApp: +971504230488.

3. SHIPPING & DELIVERY
Q6: How long does delivery take in UAE?

● Dubai: Same day or next day (depending on order time)
● Other Emirates: 1–2 working days

Q7: Do you deliver outside UAE?

Yes, to:
● Saudi Arabia
● Oman
● Bahrain
● Kuwait
● Qatar

Delivery takes 3–7 working days based on customs clearance.

Q8: What are the delivery charges?

UAE:
● Free delivery for orders AED 200+
● AED 20 for orders below AED 200

GCC:
Shown at checkout (depends on country, weight, courier).

Q9: How do I track my order?

You’ll receive a tracking link via SMS, WhatsApp, or Email after dispatch.
Our support team can also track it for you.

4. RETURNS & REFUNDS
Q10: What is your return policy?

● 7 days return window for eligible items
● Product must remain sealed and unused

Q11: Can I return perfumes?

Yes — but only if:
● Completely sealed
● Unopened
● Unused

Testers cannot be returned once purchased.

Q12: Can I return watches?

Yes, if:
● Unworn
● Not resized
● Not customized
● With full original packaging and warranty card

Q13: How long do refunds take?

● Card payments: 7–14 business days
● COD orders: Store Credit or Bank Transfer

5. ORDER CANCELLATION
Q14: Can I cancel my order?

Yes — before dispatch only.
Once shipped, cancellation is not possible.

Q15: What happens if I refuse a COD order?

COD may be disabled for your account and future orders may require prepaid payment.

6. PRODUCT INFORMATION
Q16: Do perfumes vary by batch?

Yes. Slight scent or packaging differences are normal and caused by brand updates, batch cycles, or reformulations.

Q17: Are watches covered under warranty?

Yes. All watches include official manufacturer warranty through authorized service centers.

7. WHOLESALE & CORPORATE ORDERS
Q18: Do you offer wholesale pricing?

Yes. Wholesale orders require a minimum of 12 pieces per item/SKU.

Q19: Do you offer corporate gifting?

Yes. We provide:
● Custom gift boxes
● Corporate branding
● Bulk deliveries
● Personalized message options

Contact us for quotations.

8. CONTACT & SUPPORT
Q20: How can I contact customer service?

● Email: support@kismotuae.com

● WhatsApp / Phone: +971504230488

Q21: What are your support hours?

Monday to Saturday
(excluding UAE public holidays)