PRIVACY POLICY – KISMOTUAE.COM

Last Updated: December 2025

Operated by: KISMOT GENERAL TRADING L.L.C
License No.: 732754
TRN: 100225584000003
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
Email: support@kismotuae.com

Phone: +971504230488
Country of Domicile: United Arab Emirates

KismotUAE.com (“Kismot”, “we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you shop with us.

By using our website, you consent to the practices described below.

1. INFORMATION WE COLLECT

We collect information to provide a secure, smooth, and personalized shopping experience.

1.1 Information You Provide

When creating an account, placing an order, or contacting us, you may provide:

Full name

Email address

Mobile number

Delivery and billing address

Payment details (processed securely via payment gateway; we do not store card numbers)

1.2 Information Collected Automatically

When you browse KismotUAE.com, we automatically collect:

IP address

Browser type and device type

Pages viewed and time spent

Basic location (city-level)

This data helps us improve website performance and detect fraudulent activity.

1.3 Order & Interaction History

We store:

Products purchased

Communication records (email, WhatsApp customer support)

Preferences and browsing patterns

This helps us personalize your experience and improve service.

2. HOW WE USE YOUR INFORMATION

We use your data only for legitimate business purposes:

2.1 Order Fulfillment

Processing payments

Preparing and delivering orders

Sending invoices, confirmations, and updates

2.2 Customer Support

Responding to WhatsApp, phone, or email inquiries

Managing returns & replacements

Helping with product or delivery issues

2.3 Security & Fraud Prevention

We may verify information to:

Detect suspicious activity

Prevent chargebacks

Protect customers and Kismot UAE

2.4 Marketing (Only If You Opt-In)

With your consent, we may send:

New arrivals

Special offers

Promotional campaigns

You may unsubscribe anytime using the link in emails or by contacting us.

3. PAYMENT SECURITY

Your security is a top priority.

All online payments use SSL encryption

Card transactions are processed through PCI-DSS certified payment gateways

We do not see, store, or access your full card details

Mandatory UAE Banking Clause:

“All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.”

4. THIRD-PARTY DISCLOSURE

We share information only with trusted partners who help us operate:

4.1 Payment Gateways

Used to securely process transactions.

4.2 Logistics Providers

Such as Aramex, DHL, and local UAE couriers, strictly for delivering your order.

4.3 Analytics Providers

We use tools (such as Google Analytics) to understand website performance.
This data is anonymized.

4.4 Legal Requirements

We may disclose personal information if required by:

UAE law

Court order

Fraud investigations

We never sell customer data.

5. COOKIES & TRACKING TECHNOLOGY

We use cookies to:

Keep items in your shopping cart

Improve loading speed

Offer personalized product suggestions

Analyze website traffic

You may disable cookies in your browser, but some features (including checkout) may not function properly.

6. DATA STORAGE & SECURITY

We follow strict security measures to protect your information:

Encrypted servers

Firewall protection

Restricted access within our systems

Continuous monitoring

No method of transmission is 100% secure, but we follow industry-standard best practices.

7. DATA RETENTION

We retain customer information only as long as necessary for:

Order processing

Legal compliance

Fraud prevention

Accounting requirements

You may request deletion of your account at any time.

8. AGE OF CONSENT

By using our website, you confirm:

You are at least 18 years old,
OR

You are using the website under the supervision of a parent or guardian.

We do not knowingly collect information from minors.

9. INTERNATIONAL TRANSFERS

If data is transferred outside the UAE (for analytics or hosting), it will be protected under:

Secure transfer protocols

Data protection best practices

Legally compliant safeguards

10. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed.
Changes take effect immediately upon posting.

We encourage you to review this page periodically.

11. YOUR RIGHTS

You may request at any time to:

Access your data

Correct inaccuracies

Delete your data

Withdraw marketing consent

Contact us below for any data request.

12. CONTACT INFORMATION

For privacy concerns or data requests:

Kismot UAE / Kismot Commerce
Email: support@kismotuae.com

Phone: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE