TERMS & CONDITIONS – KISMOTUAE.COM
Last Updated: December 2025
Operated by: KISMOT GENERAL TRADING L.L.C
License No.: 732754
TRN: 100225584000003
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
Email: support@kismotuae.com
Phone: +971504230488
Country of Domicile: United Arab Emirates
By accessing or purchasing from KismotUAE.com, you agree to the Terms & Conditions below.
1. CONTRACT FORMATION
1.1 Invitation to Treat
Products displayed on the website are an invitation to treat, not a binding offer.
Your order is considered an offer to purchase, subject to our acceptance.
1.2 Contract Activation
A legally binding contract is formed only when we dispatch your order and send a Shipment Confirmation.
Order Confirmation emails are acknowledgments only and do not constitute acceptance.
1.3 Right to Cancel (Our Side)
We may cancel an order before dispatch due to:
● Stock unavailability
● Suspicion of fraud
● Pricing or typographical errors
● Payment authorization failure
Any paid amounts will be refunded immediately.
2. PRODUCTS & AUTHENTICITY
2.1 Authenticity Guarantee
We sell 100 percent genuine, brand-new perfumes and watches sourced from authorized distributors and verified suppliers.
2.2 Perfume Packaging & Reformulations
Brands may update packaging, design, or formulations.
Such batch variations are normal and do not indicate defects.
2.3 Watches & Custom Requests
All watches are brand new.
If a bracelet is resized or customized at your request, the product becomes non-returnable.
3. PAYMENT, PRICING & SECURITY
3.1 Currency
All transactions are processed in AED (United Arab Emirates Dirhams).
3.2 VAT
Prices include 5 percent UAE VAT unless stated otherwise.
3.3 Accepted Payment Methods
UAE:
● Visa / MasterCard / Apple Pay
● Tabby
● Tamara
● Cash on Delivery (COD)
GCC & International:
● Prepaid only
● No COD outside UAE
3.4 Pricing Errors
If a pricing or system error occurs:
● We will notify you immediately
● You may reconfirm or cancel
● We are not obliged to fulfill orders at incorrect prices
3.5 Mandatory UAE Banking Clause
“All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.”
3.6 OFAC & Sanctioned Countries
Kismot General Trading L.L.C does not sell to, ship to, or transact with individuals or entities from OFAC-sanctioned countries.
3.7 COD Abuse Prevention
If a customer repeatedly refuses COD deliveries without valid reason:
● COD may be permanently disabled
● The account may be blocked
● Future orders may require prepaid payment
4. SHIPPING & DELIVERY
4.1 UAE Delivery Timelines
● Dubai: 1–2 working days
● Other Emirates: 2–4 working days
4.2 GCC Delivery
● 3–7 working days depending on customs
● Customer is responsible for customs duties, import taxes, or clearance fees
4.3 Force Majeure
Kismot UAE is not liable for delays caused by:
● Severe weather
● Natural disasters
● Political or civil disturbances
● Courier disruptions
● Customs delays
● Government restrictions
5. RETURNS, EXCHANGES & REFUNDS
5.1 Return Window
Returns accepted within 7 days of delivery if eligible.
5.2 Perfume Eligibility
Perfumes must be:
● Fully sealed
● Unopened
● Unused
● In original cellophane and packaging
Opened or sprayed perfumes are strictly non-returnable.
5.3 Watch Eligibility
Watches must be:
● Unworn
● In perfect condition
● With full original box, manuals, warranty card, and protective stickers
● Not resized or customized
5.4 Damaged or Incorrect Items
Must be reported within 24 hours of delivery.
A full unboxing video is strongly recommended for verification.
5.5 Refund Method
● Card payments: refunded to original payment method (7–14 business days depending on bank)
● COD orders: refunded via Store Credit or Bank Transfer
6. WARRANTY (WATCHES)
6.1 Coverage
Warranty is provided directly by the manufacturer’s authorized service center, not by Kismot.
6.2 Assistance
We assist customers in contacting authorized service centers if required.
6.3 Exclusions
Warranty does not cover:
● Battery
● Strap wear
● Glass breakage
● Accidental damage
● Water damage (unless the watch is officially rated for it)
7. WEBSITE USE & INTELLECTUAL PROPERTY
7.1 Intellectual Property Rights
All text, logos, product images, and website content belong to Kismot General Trading L.L.C.
Any unauthorized use or reproduction is prohibited.
7.2 Anti-Defamation Clause
Publishing false, misleading, or malicious statements intended to harm Kismot UAE may lead to civil and criminal action under UAE Federal Decree-Law No. 34 of 2021 (Cybercrime Law).
8. LIMITATION OF LIABILITY
Kismot UAE is not liable for:
● Allergic reactions
● Minor manufacturer variations
● Courier or customs delays
● Incorrect customer-provided details
● Indirect, incidental, or consequential damages
Our maximum liability is limited to the amount paid for the product.
9. GOVERNING LAW
These Terms & Conditions are governed by the laws of the United Arab Emirates.
Disputes will be handled through Dubai Courts and DED Consumer Protection.
10. SEVERABILITY
If any clause is found invalid or unenforceable, the remaining terms will continue in full effect.
11. CONTACT INFORMATION
For legal, support, or service inquiries:
Email: support@kismotuae.com
Phone: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – DELIVERY POLICY
Kismot UAE is committed to delivering perfumes and watches safely, quickly, and efficiently across the UAE and GCC.
1. STOCK AVAILABILITY
All deliveries depend on stock availability.
Due to high demand or supplier limitations, products may occasionally be out of stock.
If an item is unavailable:
● It will be marked on the website
● You may check back later
● Our support team can update you regarding restock or alternatives
2. SHIPPING & DELIVERY TIMELINES
2.1 UAE Delivery
Once an order is received:
● Orders are processed within 0–1 working days
● Orders placed before 2 PM are usually processed the same day
Delivery Timeframes (Updated)
Dubai:
● Same day or next day delivery
● Based on the time the order is received
Other Emirates:
● 1–2 working days
● Delivery time depends on courier coverage in the area
Orders placed during weekends or public holidays will be processed the next working day.
Working Days: Monday to Saturday
(Excluding UAE public holidays)
2.2 GCC Delivery
● Delivery takes 3–7 working days
● Timelines depend on customs clearance and courier processing
● GCC orders are prepaid only (no COD)
2.3 Pickup Orders (If Enabled in Future)
● Pickup preparation requires 1–2 working days
● Customers receive a notification and pickup code once ready
2.4 Vendor-Fulfilled Items (If Applicable)
Some items requiring vendor confirmation may take 2–5 working days depending on stock and location.
3. DELIVERY AREAS
3.1 UAE Coverage
Delivery available across all Emirates:
● Dubai
● Sharjah
● Ajman
● Abu Dhabi
● Ras Al Khaimah
● Fujairah
● Umm Al Quwain
3.2 GCC Countries
We deliver to:
● Saudi Arabia
● Oman
● Bahrain
● Kuwait
● Qatar
International delivery is prepaid only.
4. DELIVERY CHARGES
4.1 UAE Delivery Charges
● FREE Delivery on orders AED 200+
● AED 20 delivery fee for orders below AED 200
● Remote areas may incur additional courier charges
4.2 GCC Delivery Charges
● Charges vary by destination, weight, and courier
● Exact shipping fees appear at checkout
Free delivery applies only within UAE.
5. CASH ON DELIVERY (COD)
● COD available only within UAE
● A COD handling fee may apply depending on courier
COD misuse (refusal, unreachable number, or incorrect address) may lead to:
✔ COD being disabled permanently
✔ Re-delivery fees being applied
6. PAYMENT METHODS
We support:
● Visa / MasterCard
● Apple Pay
● Tabby
● Tamara
● Cash on Delivery (UAE only)
7. RETURN DELIVERY (REVERSE PICKUP)
● If the return is due to damage or wrong item, Kismot covers return shipping
● For change of mind, a AED 25 courier fee is deducted from the refund
● International returns are not accepted after shipment
8. DELIVERY DELAYS
Delivery may be delayed due to:
● Public holidays
● Extreme weather (rain, fog, sandstorms)
● Customs clearance delays (GCC)
● Courier operational delays
● Incorrect address or unreachable customer
If a delay occurs, contact us and we will coordinate with the courier.
9. TRACKING YOUR ORDER
Once shipped, customers receive:
● A tracking link via SMS, WhatsApp, or Email
● Live courier updates
Support is available for manual tracking assistance.
10. CHANGING YOUR DELIVERY ADDRESS
● Address changes can be made only before dispatch
● After dispatch, rerouting depends on courier approval and coverage
11. CUSTOMER SERVICE
For delivery-related inquiries:
Email: support@kismotuae.com
Phone / WhatsApp: +971504230488
We aim to respond within 1–2 business hours during working days.
KISMOTUAE.COM – RETURN & REFUND POLICY
Kismot UAE offers a structured 7-day return policy to ensure a smooth and transparent customer experience. Please read carefully, especially for perfumes and watches, as these categories have strict handling rules.
1. RETURN WINDOW
● Returns are accepted within 7 days of delivery.
● Product must meet the eligibility criteria listed below.
● Returns after 7 days are not accepted under any circumstance.
2. PERFUME RETURN ELIGIBILITY
Perfumes can be returned ONLY if they meet ALL the conditions below:
✔ Sealed
✔ Unopened
✔ Unused
✔ In original cellophane, box, and packaging condition
NOT accepted under any circumstance:
✘ Opened bottles
✘ Sprayed perfumes
✘ Removed cellophane
✘ Damaged or tampered packaging
✘ Batch/code variations (normal for perfume brands)
Reason: Perfumes are hygiene-sensitive and cannot be restocked once opened.
3. WATCH RETURN ELIGIBILITY
Watches qualify for return ONLY if:
✔ Unworn
✔ In perfect, brand-new condition
✔ With full original box, manuals, stickers, and warranty card
✔ No scratches or signs of wear
✔ Not resized, adjusted, or customized in any way
NOT accepted:
✘ Resized bracelets
✘ Scratched glass or case
✘ Missing accessories
✘ Used watches
4. WRONG ITEM OR DAMAGED ITEM
If you receive a:
● Wrong product
● Damaged product
● Missing item
You must report it within 24 hours of delivery.
Mandatory recommendation:
A full unboxing video is strongly advised as evidence for courier and insurance claims.
If verified, Kismot will:
● Replace the item OR
● Issue a refund
Return shipping will be covered by us in such cases.
5. CHANGE OF MIND RETURNS
If the product is eligible (sealed & unused), you may return it within 7 days.
● A AED 25 return courier fee will be deducted from your refund.
● Customer must ensure the item is returned in original condition.
6. NON-RETURNABLE ITEMS
The following cannot be returned:
● Opened or used perfumes
● Tester bottles
● Gift sets with opened packaging
● Watches that are resized or worn
● Items without original packaging
● Items damaged by customer misuse
● Any product marked Non-Returnable on the website
7. REFUND METHODS
7.1 Card Payments (Visa / MasterCard / Apple Pay)
Refunds are processed back to the original payment method.
Processing time: 7–14 business days depending on your bank.
7.2 COD Orders
Refunds are issued as:
● Store Credit, OR
● Bank Transfer (customer provides IBAN)
Cash refunds for COD orders are not provided.
8. RETURN PROCESS
Contact customer support within the eligible timeframe.
Provide order number and reason for return.
Our team arranges reverse pickup (UAE only).
Item is inspected by the quality team.
Refund is approved or declined based on condition.
If a returned product fails inspection, it will be sent back to the customer.
9. GCC & INTERNATIONAL ORDERS
● Returns are not accepted for international shipments once dispatched.
● Wrong/damaged product claims must still follow the 24-hour rule.
10. REFUND DENIAL CONDITIONS
Refund will be rejected if:
● Product is used or opened
● Cellophane is removed
● Packaging is damaged
● Watch resized or worn
● Missing accessories
● Return request made after 7 days
● Product returned without approval
11. CONTACT INFORMATION
For returns or refund requests:
Email: support@kismotuae.com
Phone / WhatsApp: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – WHOLESALE PRICING POLICY
Last Updated: December 2025
Kismot UAE provides wholesale pricing for resellers, corporate clients, and bulk buyers. To qualify for wholesale rates, customers must meet the minimum purchase requirements listed below.
1. ELIGIBILITY FOR WHOLESALE PRICING
Wholesale pricing is available only for:
● Resellers
● Corporate buyers
● Bulk gifting clients
● Event organizers
Retail customers do not qualify.
2. MINIMUM ORDER QUANTITY (MOQ)
To access wholesale pricing, the minimum order requirement is 12 pieces per product.
MOQ Rules:
✔ 12 pieces of the same fragrance, or
✔ 12 pieces of the same SKU (for watches or gift sets), or
✔ Mixed wholesale bundles only if approved by Kismot UAE
Orders below 12 pieces are billed at regular retail price.
3. PRICING STRUCTURE
Wholesale pricing varies based on:
● Quantity
● Product category
● Brand
● Current market availability
Larger orders may qualify for additional discounts.
Price quotes are valid for 24–48 hours due to market fluctuations.
4. PAYMENT TERMS
● 100 percent prepaid payment only
● No Cash on Delivery (COD)
● Accepted methods: Card, Bank Transfer, Apple Pay
Orders are processed only after full payment is received.
5. DELIVERY TERMS
UAE Wholesale Orders:
● Delivery typically within 1–3 working days
● Courier charges may vary based on weight and volume
GCC Wholesale Orders:
● Delivery within 3–7 working days
● Customer pays customs duties and import taxes
6. RETURN & REFUND
Wholesale orders are non-returnable and non-refundable unless:
● Wrong item delivered
● Product damaged upon arrival
Issues must be reported within 24 hours with an unboxing video.
7. CUSTOM ORDERS & CORPORATE GIFTING
Custom gift boxes, branding, stickers, and bulk gift sets require:
● Longer preparation time
● Full upfront payment
● No returns once production begins
8. ORDER PROCESS
Customer sends request (MOQ 12+).
Kismot provides wholesale quotation.
Customer makes full payment.
Order is prepared and dispatched.
Tracking is shared via WhatsApp or Email.
9. CONTACT FOR WHOLESALE
For wholesale pricing or bulk orders:
Email: support@kismotuae.com
WhatsApp: +971504230488
KISMOTUAE.COM – CANCELLATION POLICY
This Cancellation Policy outlines how customers can cancel an order placed on KismotUAE.com and the conditions applied to prepaid or COD (Cash on Delivery) orders.
1. ORDER CANCELLATION (BEFORE DISPATCH)
Customers may cancel their order before the order is dispatched.
Cancellation can be requested via:
● Email: support@kismotuae.com
● WhatsApp / Phone: +971504230488
If the order has not been shipped yet, cancellation will be approved immediately.
2. ORDER CANCELLATION (AFTER DISPATCH)
Once an order has been dispatched:
● It cannot be cancelled.
● Courier fees may apply if the customer refuses delivery.
● COD refusal may result in COD privilege being disabled for future orders.
If a dispatched order is returned to Kismot due to customer refusal or unreachable contact, the following applies:
● Delivery fee + return delivery fee will be deducted from refund (if prepaid).
3. PREPAID ORDER CANCELLATION
If a prepaid order (Card, Apple Pay, Tabby, Tamara, Bank Transfer) is cancelled before dispatch:
● The amount will be refunded to the original payment method
● Refund processing time: 7–14 business days (depends on bank/payment gateway)
● Payment gateway transaction fees may be non-refundable depending on provider policies
4. COD ORDER CANCELLATION
COD orders can be cancelled before shipment without charges.
However, repeated COD cancellations or refusal to accept delivery may result in:
✔ COD being disabled for the customer
✔ Account being flagged for future prepaid-only orders
This is to prevent COD misuse and courier losses.
5. OUT-OF-STOCK / SYSTEM ERROR CANCELLATION (KISMOT SIDE)
Kismot UAE reserves the right to cancel an order if:
● Product becomes unavailable
● Payment authorization fails
● Pricing or system errors occur
● High-risk or suspicious transaction detected
In such cases:
● Customers will be notified immediately
● Refund will be issued instantly for prepaid orders
6. CHANGE OF MIND AFTER RECEIVING THE PRODUCT
This falls under the Return & Refund Policy rules.
Cancellation is not applicable once the product is delivered.
Perfumes must remain sealed and unused to qualify for return.
7. WHOLESALE / CORPORATE ORDER CANCELLATION
For wholesale orders (MOQ 12 pcs) or corporate gifting orders:
● Cancellation is not allowed after payment is made
● No refunds once preparation or customization begins
8. CONTACT FOR CANCELLATIONS
To cancel an order, contact:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Customer service is available Monday to Saturday during working hours.
KISMOTUAE.COM – SECURITY & DATA PROTECTION POLICY
Kismot UAE is committed to ensuring that your personal information, payment details, and browsing data remain protected at all times. This Security & Data Protection Policy explains the methods and systems we use to secure your data.
1. DATA SECURITY COMMITMENT
We use industry-standard security technologies to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Our security practices follow:
● UAE data protection regulations
● PCI-DSS standards for payment security
● International best practices for online ecommerce platforms
2. PAYMENT SECURITY
We use secure, encrypted payment gateways for all transactions.
2.1 Encrypted Checkout
All payments made on KismotUAE.com are processed using SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.
2.2 No Card Data Stored
As per UAE regulations:
“All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.”
Card details are processed only by:
● Visa
● MasterCard
● Apple Pay
● Tabby
● Tamara
These payment partners follow PCI-DSS Level 1 security compliance.
3. PERSONAL DATA PROTECTION
We protect your data using advanced methods such as:
● Encrypted databases
● Secure servers
● Access control and authentication
● Real-time system monitoring
● Regular security audits
Only authorized Kismot employees can access customer information, solely for order-related tasks.
4. WEBSITE SECURITY MEASURES
To protect your browsing experience, we utilize:
● Firewalls
● Malware scanning
● DDoS protection
● HTTPS secure browsing
● Automated intrusion detection systems
These systems help prevent unauthorized access or breaches.
5. USER ACCOUNT SECURITY
To protect your account:
● Keep your password confidential
● Use a strong password
● Avoid sharing login details with others
Kismot UAE is not responsible for unauthorized account access resulting from customer negligence.
6. THIRD-PARTY SECURITY
We work only with secure and verified third-party partners such as:
● Payment gateways
● Courier tracking services
● Hosting and cloud providers
Each partner follows strict security controls and data protection standards.
We do NOT sell, rent, or trade customer information with any external party.
7. DATA RETENTION
We retain customer data only for as long as required for:
● Order processing
● Delivery verification
● Legal compliance under UAE regulations
● Warranty support (for watches)
After this period, data may be anonymized or securely deleted.
8. BREACH RESPONSE POLICY
In the unlikely event of a data breach, Kismot UAE will:
● Investigate immediately
● Identify affected data
● Notify impacted users
● Strengthen the system to prevent recurrence
Our team follows strict escalation protocols to ensure rapid response.
9. CUSTOMER RIGHTS
Customers may request:
● Access to their stored data
● Correction of inaccurate information
● Deletion of their account
● Details on how their data is used
Requests can be submitted to support@kismotuae.com
.
10. POLICY UPDATES
This policy may be updated when:
● Security systems are upgraded
● UAE regulations change
● Improvements are made to customer protection
Latest version will always be published on this page.
11. CONTACT INFORMATION
For security concerns or data protection requests:
Email: support@kismotuae.com
Phone: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – EXCHANGE POLICY
This Exchange Policy explains when a customer is allowed to exchange a product purchased from KismotUAE.com.
1. EXCHANGE WINDOW
● Exchanges are allowed within 7 days of delivery
● Only products that meet the eligibility criteria can be exchanged
● After 7 days, no exchanges are allowed
2. PERFUME EXCHANGE ELIGIBILITY
Perfumes can be exchanged ONLY if all conditions below are met:
✔ Completely sealed
✔ Unopened
✔ Unused
✔ Original cellophane and packaging fully intact
✔ No damage to the box or outer packaging
NOT eligible for exchange:
✘ Opened bottles
✘ Sprayed perfumes
✘ Removed cellophane
✘ Torn packaging
✘ “I don’t like the smell” after using it
✘ Batch variations (normal and not considered a defect)
3. WATCH EXCHANGE ELIGIBILITY
Watches can be exchanged ONLY if:
✔ Unworn
✔ In brand-new condition
✔ No scratches or signs of use
✔ Full box, manuals, warranty card, and stickers included
✔ Bracelet NOT resized or adjusted
NOT eligible:
✘ Resized watches
✘ Worn watches
✘ Missing accessories
✘ Damaged items
✘ Custom orders
4. DAMAGED OR WRONG ITEM EXCHANGE
If you received a wrong item or damaged item, you must report it within 24 hours of delivery.
Verification may require:
● Clear photos
● A full unboxing video (strongly recommended)
If confirmed, Kismot will:
● Replace the item with the correct one, OR
● Offer a refund if the item is out of stock
Return shipping will be covered by us in such cases.
5. CHANGE OF MIND EXCHANGE
Only allowed if:
● Product is sealed, unused, and in original condition
● Customer pays the return courier fee (AED 25)
● Customer pays re-delivery fee for the new item
Exchange value must be equal or higher than the original order value.
6. NON-EXCHANGEABLE ITEMS
The following items cannot be exchanged under any circumstances:
● Opened or used perfumes
● Tester bottles
● Gift sets with opened packaging
● Watches that are resized or worn
● Any product marked “Non-Returnable” on the website
● Custom or special-order items
7. EXCHANGE PROCESS
Contact customer support within 7 days
Provide your order number and reason for exchange
Kismot verifies eligibility
Courier collects the original item (UAE only)
After inspection, the replacement item is shipped
If the item fails inspection, it will be returned to the customer without exchange.
8. GCC / INTERNATIONAL ORDERS
Exchanges are not accepted for international (GCC) shipments once dispatched.
9. CONTACT FOR EXCHANGES
For exchange requests:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – TERMS OF USE / WEBSITE USAGE POLICY
By accessing KismotUAE.com, you agree to comply with these Terms of Use. If you do not agree, please stop using the website immediately.
1. ACCEPTABLE USE
You may use this website only for:
● Browsing products
● Purchasing products
● Accessing your account
● Contacting customer support
You agree not to use the website for any illegal, fraudulent, or abusive activity.
2. PROHIBITED ACTIONS
The following actions are strictly prohibited:
2.1 Unauthorized Access
● Attempting to hack, breach, or bypass security systems
● Using bots, crawlers, spiders, or automated tools without written permission
2.2 Data Scraping
● Copying or extracting product data, images, prices, or descriptions
● Using website content for commercial use without consent
2.3 Misuse of Platform
● Posting false, misleading, or defamatory content
● Uploading harmful code, malware, or viruses
● Creating fake orders or fake accounts
2.4 Interference
● Attempting to overload, disrupt, or damage website functionality
● Interfering with security features or server operations
Violations may result in account termination or legal action.
3. INTELLECTUAL PROPERTY RIGHTS
All content on KismotUAE.com is the exclusive property of KISMOT GENERAL TRADING L.L.C, including:
● Product images
● Descriptions
● Designs and graphics
● Text and written content
● Logos and branding
You may not copy, reproduce, edit, or distribute any content without prior written permission.
4. USER ACCOUNT RESPONSIBILITY
Users must:
● Provide accurate information
● Keep login credentials secure
● Not share their account with others
Kismot UAE is not responsible for losses resulting from compromised user accounts due to negligence.
5. REVIEWS, COMMENTS & USER CONTENT
Users may leave product reviews only if:
● They are genuine and based on actual purchases
● They do not contain offensive, abusive, harmful, or false statements
Kismot UAE reserves the right to remove:
● Fake reviews
● Harmful comments
● Misleading or defamatory statements
Legal action may be taken for defamatory or malicious content under UAE Cybercrime Law.
6. THIRD-PARTY LINKS
Our website may include links to third-party sites.
We are not responsible for their content, privacy practices, or security standards.
7. WEBSITE AVAILABILITY
We strive to keep the website available 24/7, but we do not guarantee uninterrupted access.
Downtime may occur due to:
● Maintenance
● System upgrades
● Technical issues
Kismot UAE is not liable for losses resulting from temporary unavailability.
8. LIABILITY LIMITATION
Kismot UAE is not responsible for:
● Losses caused by website misuse
● Damage caused by third-party service providers
● Errors in product information due to external data sources
● Technical issues beyond our control
Maximum liability is limited to the amount paid for the purchased product.
9. TERMINATION OF ACCESS
Kismot UAE may suspend or terminate access to users who:
● Violate Terms of Use
● Attempt fraud
● Abuse COD orders
● Harm the website or its reputation
Termination may occur without prior notice.
10. GOVERNING LAW
These Terms of Use are governed by the laws of the United Arab Emirates.
Disputes will be resolved through Dubai Courts.
11. CONTACT INFORMATION
For questions about website usage:
Email: support@kismotuae.com
Phone / WhatsApp: +971504230488
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – LOST / STOLEN PARCEL POLICY
This policy outlines how Kismot UAE handles claims related to lost, missing, or stolen parcels for UAE and GCC shipments.
1. DELIVERY RESPONSIBILITY
Once an order has been dispatched and handed over to the courier, responsibility for safe delivery is transferred to the courier company.
Kismot UAE continues to support customers through the investigation process, but delivery liability is shared between:
● Courier company
● Customer (correct address, reachable phone, receiving the parcel)
2. TRACKING CONFIRMATION
When the tracking status shows:
“Delivered”
This means the courier has marked the parcel as delivered to the provided address or to the customer directly.
If you did not receive the parcel despite the “delivered” status, you must report immediately (see section 4).
“Delivery Attempted”
Courier attempted delivery but could not reach the customer or access the location.
In such cases, re-delivery fees may apply.
3. CUSTOMER RESPONSIBILITY
Customers must:
● Provide accurate, complete delivery address
● Keep their phone reachable
● Ensure someone is available to receive the parcel
● Double-check the tracking updates
If a parcel is delivered to the correct address but goes missing afterward (e.g., left outside the door, taken by someone, misplaced), it is considered stolen after delivery, and is not the responsibility of Kismot UAE.
4. REPORTING A LOST OR STOLEN PARCEL
If a parcel appears missing:
You must report the issue within 24 hours of the tracking status showing “Delivered.”
Provide:
● Order number
● Proof of non-receipt
● Any supporting photos or videos
● Full unboxing attempt (if partial items received)
Kismot UAE will immediately open an investigation with the courier.
5. COURIER INVESTIGATION PROCESS
Once a claim is opened, the courier will:
Verify delivery coordinates (GPS proof)
Check delivery signature or photo proof (if applicable)
Contact the driver
Review CCTV evidence (if available at courier hub)
Provide a resolution report
Investigation time typically ranges from 3–10 working days.
6. POSSIBLE OUTCOMES OF INVESTIGATION
6.1 Courier Confirms Failed Delivery (Courier at Fault)
If the courier confirms non-delivery due to their error, Kismot UAE will:
✔ Resend the item or
✔ Issue a refund
6.2 Courier Confirms Successful Delivery (Delivered Correctly)
If the courier confirms the parcel was delivered to the correct address or to the customer:
This becomes a post-delivery theft/missing case, which is not covered by Kismot UAE.
Customer must contact local authorities or building security if theft is suspected.
6.3 Delivery to Wrong Address (Courier Error)
If proven, Kismot UAE will resend or refund once courier confirms.
7. HIGH-RISK ADDRESSES
For locations with repeated delivery failures or theft risks (e.g., shared accommodations, open reception areas), Kismot UAE may:
● Require prepaid-only payment
● Require ID upon delivery
● Ask for a secure delivery location
● Refuse future COD orders
8. GCC / INTERNATIONAL ORDERS
Lost parcel investigations outside UAE follow the rules of the international courier handling the shipment.
Customs delays or holds are not considered lost parcels.
9. LIMITATION OF LIABILITY
Kismot UAE is not responsible for:
● Parcels stolen after successful delivery
● Incorrect addresses provided by customer
● Unreachable phone numbers causing missed delivery
● Customers not collecting parcels from courier pickup points
● Tampering after customer receives the parcel
Our liability ends once the parcel is confirmed delivered to the accurate address.
10. CONTACT FOR LOST PARCEL CLAIMS
If you believe your parcel is lost or missing, contact:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Provide your order number and delivery issue details.
KISMOTUAE.COM – VAT & TAX INVOICE POLICY
Last Updated: December 2025
Operated by: KISMOT GENERAL TRADING L.L.C
License No.: 732754
TRN: 100225584000003
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
Email: support@kismotuae.com
Phone: +971504230488
This VAT & Tax Invoice Policy explains how Value Added Tax is applied and how customers can obtain official tax invoices for purchases on KismotUAE.com.
1. VAT APPLICABILITY
● All products sold on KismotUAE.com include 5% UAE VAT as per Federal Tax Authority (FTA) regulations.
● Prices displayed on the website are VAT-inclusive, unless clearly specified otherwise.
● VAT is applied to perfumes, watches, accessories, and all service fees (such as delivery charges).
2. TAX REGISTRATION DETAILS
● Registered Entity: KISMOT GENERAL TRADING L.L.C
● UAE Tax Registration Number (TRN): 100225584000003
This TRN will appear on all official invoices issued to customers.
3. TAX INVOICE ISSUANCE
Customers are entitled to receive a full UAE-compliant Tax Invoice for every order.
A tax invoice will include:
✔ Company name & address
✔ Company TRN
✔ Customer details
✔ Product description
✔ VAT-inclusive price
✔ VAT amount breakdown
✔ Payment method
✔ Invoice date & number
4. HOW CUSTOMERS RECEIVE TAX INVOICES
Tax invoices are provided through:
● Email automatically upon order confirmation
● WhatsApp (for COD orders or on request)
● Printed invoice included inside the physical parcel
● PDF invoice available on request via customer support
5. TAX INVOICE FOR CORPORATE CLIENTS
Corporate, wholesale, or bulk-buy customers requiring VAT invoices for accounting or reimbursement can request:
● Company name
● Company address
● TRN (if applicable)
The invoice will be updated and resent accordingly.
6. VAT ON DELIVERY FEES
Delivery charges are also subject to 5% VAT, under UAE law.
The VAT amount will be shown in the invoice breakdown.
7. VAT FOR GCC & INTERNATIONAL ORDERS
● UAE VAT applies only to orders delivered within the UAE.
● GCC customers are responsible for import VAT, customs charges, or duties based on their country’s regulations.
● These fees are not charged by KismotUAE.com.
8. REQUESTING A DUPLICATE TAX INVOICE
Customers can request a duplicate or corrected tax invoice by contacting:
Email: support@kismotuae.com
WhatsApp: +971504230488
Include your order number for faster processing.
9. VAT REFUNDS
VAT refunds apply only when:
● An order is cancelled before dispatch
● An eligible refund is processed under the Return & Refund Policy
VAT amount will be refunded as part of the total refunded value.
10. COMPLIANCE
Kismot UAE operates in full compliance with:
● UAE Federal Tax Authority (FTA) regulations
● VAT Decree-Law No. 8 of 2017
● Executive Regulations on VAT
KISMOTUAE.COM – USER REVIEW & CONTENT POLICY
This User Review & Content Policy explains the rules customers must follow when submitting product reviews, comments, or any user-generated content on KismotUAE.com.
1. PURPOSE OF REVIEWS
Product reviews help customers make informed decisions.
To maintain a trustworthy platform, all submitted reviews must be:
● Honest
● Relevant
● Respectful
● Based on real product experience
2. ELIGIBILITY TO POST REVIEWS
You may post a review only if:
● You have purchased the product from KismotUAE.com
● Your review reflects your genuine experience
● You are using your own account and identity
Fake reviews, paid reviews, or promotional reviews for other brands are strictly prohibited.
3. PROHIBITED CONTENT
Your review must NOT include:
3.1 False or Misleading Information
● Claims that are not accurate
● Statements intended to harm the brand
● Unverified assumptions
3.2 Offensive or Harmful Language
● Hate speech
● Abusive or vulgar comments
● Harassment toward staff or customers
3.3 Irrelevant or Promotional Content
● Advertising other stores
● Posting spam or external links
● Self-promotion
3.4 Illegal or Restricted Material
● Copyrighted content you do not own
● Personal data of others
● Any content violating UAE Cybercrime Law
4. CONTENT MODERATION RIGHTS
Kismot UAE reserves the right to:
● Edit reviews for clarity (without changing meaning)
● Remove reviews that violate guidelines
● Reject reviews that are fake, misleading, or abusive
● Block accounts repeatedly posting harmful content
We may also take legal action under UAE Federal Decree-Law No. 34 of 2021 (Cybercrime Law) for malicious or defamatory content.
5. PHOTO & VIDEO REVIEWS
Customers may upload photos or videos under the following rules:
✔ Must show the actual product received
✔ Must not contain inappropriate visuals
✔ Must not display personal details of others
✔ Must not show copyrighted media unrelated to the product
Kismot UAE may remove any media that violates these rules.
6. OWNERSHIP OF SUBMITTED CONTENT
By submitting a review or media, you grant Kismot UAE permission to:
● Display your content on product pages
● Use it for marketing or promotional purposes
● Share it on social platforms (while keeping your name private)
We will never edit your review to misrepresent your opinion.
7. ACCURACY & RESPONSIBILITY
Users are responsible for:
● Ensuring the review is truthful
● Respecting legal and ethical standards
● Posting only from their own experience
Kismot UAE is not responsible for customer-submitted opinions but may moderate them for compliance.
8. REPORTING A REVIEW
If you believe a review is:
● Fake
● Harmful
● Fraudulent
● Abusive
● Violating guidelines
You may report it at support@kismotuae.com
.
Kismot UAE will investigate and take action if necessary.
9. GOVERNING LAW
This policy is governed by the laws of the United Arab Emirates.
Disputes will be resolved through Dubai Courts.
10. CONTACT INFORMATION
For review or content-related inquiries:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – SHIPPING DAMAGE POLICY
This Shipping Damage Policy outlines the procedure customers must follow if an order arrives damaged, defective, or incomplete.
1. INSPECTION UPON DELIVERY
Customers are required to:
● Inspect the parcel immediately upon receiving it
● Check for any visible damage to packaging
● Ensure the correct items are inside
● Report any issues within the stated timelines
Failure to report damage promptly may result in claim rejection.
2. REPORTING DAMAGED ITEMS
If a product arrives damaged, leaking, broken, or missing components:
● You must report the issue within 24 hours of delivery
● Send clear photos of the damaged item
● Provide a full unboxing video (recommended and often required by couriers)
● Include your order number and contact details
This helps us validate the issue and file the appropriate courier claim.
3. WHAT IS CONSIDERED VALID DAMAGE
Damage must be physical and visible, such as:
✔ Broken bottle
✔ Cracked or leaking perfume
✔ Damaged packaging due to courier mishandling
✔ Watch with physical defects
✔ Missing items inside a sealed package
Minor cosmetic marks on the outer courier bag are NOT considered product damage.
4. WHAT IS NOT CONSIDERED DAMAGE
The following are not eligible as shipping damage claims:
✘ Perfume scent differences (batch variations are normal)
✘ Slight dents on outer courier bag
✘ Packaging design variations
✘ Customer mishandling after delivery
✘ Damage reported after 24 hours
✘ Items opened or used before reporting
Perfumes are sensitive products. Once opened/sprayed, they cannot be claimed as damaged.
5. RESOLUTION OPTIONS
Once the damage is verified, Kismot UAE will offer one of the following:
5.1 Replacement
A new product will be shipped if the item is in stock.
5.2 Refund
If the product is out of stock, a refund may be issued.
5.3 Store Credit
Customers may request store credit instead of a replacement.
Kismot UAE covers return shipping costs for valid damage cases.
6. WRONG ITEM RECEIVED
If you receive a different item from what you ordered:
● Report within 24 hours
● Provide photos / unboxing video
● Kismot UAE will arrange replacement at no cost
7. GCC / INTERNATIONAL DAMAGE CLAIMS
Damage claims for GCC orders follow specific courier regulations:
● Customer must report within 24 hours
● Customs delays do not count as damage
● Courier investigation may take 5–12 working days
Kismot UAE will support the investigation but cannot guarantee outcomes until courier confirms responsibility.
8. REQUIREMENT FOR UNBOXING VIDEO
For all high-value items (watches, niche perfumes, gift sets), customers are strongly encouraged to record a full unboxing video from unopened packaging to product inspection.
Courier companies in UAE and GCC often require video proof before approving damage claims.
Claims without sufficient evidence may be rejected.
9. LIABILITY LIMITATIONS
Kismot UAE is not responsible for:
● Damage caused after the item is delivered
● Customer mishandling
● Damage from heat exposure after delivery
● Missing items without unboxing proof
● Claims made beyond the reporting window
Our liability ends once the product is delivered safely and remains unused by the customer.
10. CONTACT FOR DAMAGE CLAIMS
If your order arrives damaged or incorrect, contact:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Include:
● Order number
● Photos
● Unboxing video
● Description of the issue
KISMOTUAE.COM – GIFTING & CUSTOMIZATION POLICY
This policy explains how Kismot UAE handles individual gifting, corporate gifting, and custom gift packaging services.
1. TYPES OF GIFTING SERVICES
1.1 Individual Gifting
Customers may choose from:
● 3 premium gift-packing designs
● Personalized message cards
● Special wrapping options
1.2 Corporate Gifting
For events, staff appreciation, client gifting, or bulk orders:
● Custom packaging
● Company logo branding
● Bulk quantity pricing
● Coordinated delivery to multiple locations (upon request)
2. GIFT PACKAGING OPTIONS
● Premium wrapping paper
● Luxury gift boxes
● Ribbon styles (depending on availability)
● Personalized message cards
● Custom logo placement for corporate clients
Gift packaging fees depend on:
● Complexity
● Branding requirements
● Quantity
● Box or material selection
3. PAYMENT TERMS (IMPORTANT)
3.1 No COD for Customized Gifts
Cash on Delivery (COD) is NOT available for:
✔ Customized individual gift boxes
✔ Customized corporate gift orders
✔ Any order requiring name, message, design, branding, or logo
3.2 Prepaid Only
All customized gift orders require 100% advance payment via:
● Card
● Apple Pay
● Bank Transfer
● Tabby/Tamara (if applicable)
4. CANCELLATION POLICY FOR GIFTING
4.1 No Cancellation After Customization Begins
Once customization, printing, branding, packing, or personal message preparation has started:
The order cannot be cancelled, changed, or refunded.
This applies to:
● Individual custom gift boxes
● Corporate logo branding
● Bulk custom packaging
● Personalized cards and prints
4.2 Why No Cancellation?
Customized materials cannot be reused, resold, or reversed once production begins.
5. DELIVERY TIMELINES
5.1 Individual Gifts
● Standard UAE delivery timelines apply
● Same-day or next-day delivery possible depending on cut-off time
5.2 Corporate Gifts
Production time varies based on:
● Order size
● Custom branding details
● Packaging complexity
Corporate clients will receive a confirmed production timeline before payment.
6. RETURN & REFUND FOR GIFTING
6.1 Non-Returnable Items
The following cannot be returned or refunded:
● Customized gift boxes
● Personalized messages
● Corporate-branded items
● Special-order packaging
● Bulk corporate gifts
6.2 Eligible Returns
Only non-customized products that meet the standard Return Policy conditions may be returned.
7. DAMAGE IN TRANSIT
If a gift arrives damaged:
● Report within 24 hours
● Provide photos + unboxing video
● Replacement or refund will be processed if verified
Custom packaging fees are non-refundable.
8. GIFT MESSAGE RULES
Customers may include a personal note. Messages must:
● Not include offensive or inappropriate content
● Not violate UAE regulations
● Be in English or Arabic
Kismot reserves the right to decline messages that violate guidelines.
9. CONTACT FOR GIFTING SERVICES
For individual or corporate gifting inquiries:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – ACCESSIBILITY POLICY
Kismot UAE is committed to ensuring that our website, services, and shopping experience are accessible to all users, including individuals with disabilities. We continually improve our design and functionality to support inclusive access for every customer.
1. ACCESSIBILITY COMMITMENT
We aim to make KismotUAE.com easy to use for individuals with:
● Visual impairments
● Hearing impairments
● Motor disabilities
● Cognitive challenges
● Assistive device usage (screen readers, voice navigation, etc.)
Our goal is to comply with globally recognized accessibility guidelines such as WCAG (Web Content Accessibility Guidelines).
2. ACCESSIBILITY FEATURES ON OUR WEBSITE
KismotUAE.com includes features designed to improve accessibility:
2.1 Visual & Screen Reader Compatibility
● Alt-text for images
● Improved color contrast
● Scalable text size
● Clear navigation structure
● Screen-reader friendly formatting
2.2 Keyboard Navigation
Users can navigate key website elements using a keyboard without relying on a mouse.
2.3 Mobile-Friendly Design
● Responsive design
● Easy-to-read layouts
● Simplified menus
2.4 Clear Product Information
● Price visibility
● Ingredient/notes clarity
● Easy checkout steps
3. ONGOING IMPROVEMENTS
We regularly update our website to enhance accessibility, including:
● Addressing technical barriers
● Updating navigation for ease-of-use
● Fixing accessibility issues reported by users
● Evaluating new tools to support inclusive browsing
4. THIRD-PARTY CONTENT
Some sections of the website (such as payment gateways or embedded content) are managed by third parties.
We ensure partnerships only with trusted providers, but accessibility levels may vary depending on the platform.
5. CUSTOMER SUPPORT FOR ACCESSIBILITY
If you face difficulty accessing any part of the website or placing an order, our support team is available to assist you.
We can help with:
● Order placement
● Product selection
● Delivery updates
● Navigating website content
Support Channels:
● Email: support@kismotuae.com
● WhatsApp / Phone: +971504230488
6. FEEDBACK & ACCESSIBILITY REQUESTS
We welcome feedback to help improve accessibility.
Customers may report issues such as:
● Difficult navigation
● Missing alt-text
● Inaccessible forms
● Unclear content
To report an issue or request an accommodation:
Email us at support@kismotuae.com
7. LIMITATION STATEMENT
While we strive to meet accessibility standards, some areas may not yet be fully optimized due to technical limitations or third-party constraints.
We are committed to continuous improvement.
8. GOVERNING LAW
This policy is governed by the laws of the United Arab Emirates.
9. CONTACT INFORMATION
For accessibility-related support or recommendations:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Address: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
ISMOTUAE.COM – DIGITAL INVOICE & QUOTATION POLICY
This policy explains how digital invoices, manual invoices, and product quotations are issued for orders placed on KismotUAE.com or through official Kismot communication channels.
1. DIGITAL INVOICE ISSUANCE
Kismot UAE issues a digital tax invoice for every order.
1.1 When You Receive It
Customers receive a digital invoice:
● Immediately after order confirmation
● Via Email
● Via WhatsApp (for COD or customer request)
● Included as a printed copy inside the parcel
1.2 What the Invoice Includes
Each invoice contains:
✔ Company name & address
✔ TRN number
✔ Invoice number & date
✔ Customer details
✔ Product name & price
✔ VAT breakdown
✔ Payment method
✔ Total amount
2. MANUAL INVOICE (UPON REQUEST)
Corporate buyers, wholesale clients, or customers needing custom invoice details may request a manual invoice.
We can add:
● Company name
● Company address
● TRN (if applicable)
● Reference numbers
Manual invoices are typically issued within 24 business hours.
3. QUOTATION POLICY
Kismot UAE provides official quotations for:
● Customer perfume enquiries
● Bulk perfume orders
● Corporate gifting orders
● Wholesale orders (MOQ 12 pieces)
● Special or rare product requests
3.1 Validity of Quotation
Due to market fluctuations, quotations are valid for:
● 24–48 hours (regular retail)
● 24 hours (wholesale & niche perfumes)
After expiry, prices may change without notice.
3.2 Quotation Delivery Channels
Quotations are delivered via:
● WhatsApp
● Email
● PDF invoice format (on request)
4. PAYMENT TERMS FOR QUOTATIONS
4.1 Regular Customer Orders
Payment can be made via:
● Card
● Apple Pay
● Tabby / Tamara
● COD (UAE only, except customized items)
4.2 Wholesale / Corporate Orders
● 100% prepaid
● No COD
● No cancellation after payment
● No refund once customization/branding starts
5. CHANGES & REVISIONS
If a customer wants to modify a quotation:
● Price may change based on product availability
● Revised quotations will have a new validity period
● Discounts and offers may or may not carry over
6. INVOICE MODIFICATIONS
Customers may request corrections for:
● Billing details
● Name spelling
● VAT number
● Company title
Modifications are allowed only before the order is dispatched.
After dispatch, only re-issued tax invoices (corrected version) can be generated.
7. DIGITAL RECORD KEEPING
7.1 Customer Records
Digital invoices and quotations are stored securely for compliance and customer support.
7.2 Privacy Protection
All digital invoices follow UAE data protection rules.
Personal information is not sold, rented, or shared with third parties.
8. LOST OR MISSING INVOICE
If a customer does not receive the invoice or loses it:
● A duplicate can be requested anytime
● Delivered via WhatsApp or Email
● No extra charges
9. GOVERNING LAW
This policy complies with:
● UAE Federal Tax Authority (FTA) requirements
● VAT Decree-Law No. 8 of 2017
● UAE eCommerce and consumer protection regulations
10. CONTACT FOR INVOICE OR QUOTATION REQUESTS
For billing, invoice reissues, quotations, or manual invoice assistance:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
ISMOTUAE.COM – DIGITAL INVOICE & QUOTATION POLICY
This policy explains how digital invoices, manual invoices, and product quotations are issued for orders placed on KismotUAE.com or through official Kismot communication channels.
1. DIGITAL INVOICE ISSUANCE
Kismot UAE issues a digital tax invoice for every order.
1.1 When You Receive It
Customers receive a digital invoice:
● Immediately after order confirmation
● Via Email
● Via WhatsApp (for COD or customer request)
● Included as a printed copy inside the parcel
1.2 What the Invoice Includes
Each invoice contains:
✔ Company name & address
✔ TRN number
✔ Invoice number & date
✔ Customer details
✔ Product name & price
✔ VAT breakdown
✔ Payment method
✔ Total amount
2. MANUAL INVOICE (UPON REQUEST)
Corporate buyers, wholesale clients, or customers needing custom invoice details may request a manual invoice.
We can add:
● Company name
● Company address
● TRN (if applicable)
● Reference numbers
Manual invoices are typically issued within 24 business hours.
3. QUOTATION POLICY
Kismot UAE provides official quotations for:
● Customer perfume enquiries
● Bulk perfume orders
● Corporate gifting orders
● Wholesale orders (MOQ 12 pieces)
● Special or rare product requests
3.1 Validity of Quotation
Due to market fluctuations, quotations are valid for:
● 24–48 hours (regular retail)
● 24 hours (wholesale & niche perfumes)
After expiry, prices may change without notice.
3.2 Quotation Delivery Channels
Quotations are delivered via:
● WhatsApp
● Email
● PDF invoice format (on request)
4. PAYMENT TERMS FOR QUOTATIONS
4.1 Regular Customer Orders
Payment can be made via:
● Card
● Apple Pay
● Tabby / Tamara
● COD (UAE only, except customized items)
4.2 Wholesale / Corporate Orders
● 100% prepaid
● No COD
● No cancellation after payment
● No refund once customization/branding starts
5. CHANGES & REVISIONS
If a customer wants to modify a quotation:
● Price may change based on product availability
● Revised quotations will have a new validity period
● Discounts and offers may or may not carry over
6. INVOICE MODIFICATIONS
Customers may request corrections for:
● Billing details
● Name spelling
● VAT number
● Company title
Modifications are allowed only before the order is dispatched.
After dispatch, only re-issued tax invoices (corrected version) can be generated.
7. DIGITAL RECORD KEEPING
7.1 Customer Records
Digital invoices and quotations are stored securely for compliance and customer support.
7.2 Privacy Protection
All digital invoices follow UAE data protection rules.
Personal information is not sold, rented, or shared with third parties.
8. LOST OR MISSING INVOICE
If a customer does not receive the invoice or loses it:
● A duplicate can be requested anytime
● Delivered via WhatsApp or Email
● No extra charges
9. GOVERNING LAW
This policy complies with:
● UAE Federal Tax Authority (FTA) requirements
● VAT Decree-Law No. 8 of 2017
● UAE eCommerce and consumer protection regulations
10. CONTACT FOR INVOICE OR QUOTATION REQUESTS
For billing, invoice reissues, quotations, or manual invoice assistance:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – CUSTOMER SERVICE POLICY
Kismot UAE is committed to providing fast, professional, and reliable customer support before, during, and after every purchase.
1. CUSTOMER SERVICE COMMITMENT
We aim to deliver:
● Clear communication
● Fast support responses
● Accurate product guidance
● Transparent policies
● Fair resolutions for issues
Our team handles all questions regarding products, delivery, invoices, returns, and gifting services.
2. SUPPORT CHANNELS
Customers can reach us through:
2.1 WhatsApp / Phone
+971504230488
For urgent inquiries, order updates, or delivery issues.
2.2 Email
support@kismotuae.com
For formal communication, invoices, returns, and wholesale quotations.
2.3 Website Contact Form
For general questions or feedback (if enabled).
3. SUPPORT HOURS
Customer service is available:
Monday to Saturday
10:00 AM – 10:00 PM (UAE Time)
Closed on UAE public holidays.
Messages received outside business hours will be responded to the next working day.
4. RESPONSE TIMES
We try to respond within:
● 1–2 business hours on WhatsApp
● 6–12 business hours via Email
● Faster response for urgent delivery issues
Delays may occur during peak sale periods or holidays.
5. ORDER SUPPORT
We assist with:
✔ Order status
✔ Delivery updates
✔ Tracking issues
✔ Address corrections (before dispatch)
✔ Invoices & payment confirmations
✔ COD verification
✔ Quotations for perfumes or bulk orders
Once an order is dispatched, delivery timelines depend on the courier partner.
6. PRODUCT GUIDANCE
Our team can help with:
● Perfume recommendations
● Budget-based suggestions
● Gifting guidance
● Watch details and features
● Availability inquiries
● Wholesale pricing requests (MOQ 12 pcs)
All guidance is based on experience, supplier knowledge, and market data.
7. ISSUE RESOLUTION
We follow a transparent 3-step process:
7.1 Verification
We review evidence, photos, videos, or courier logs.
7.2 Assessment
We match the issue with our policies (Return, Exchange, Damage, Lost Parcel, COD Abuse).
7.3 Resolution
Possible outcomes include:
✔ Replacement
✔ Refund
✔ Store credit
✔ Re-delivery
✔ Explanation if ineligible
We aim to resolve most cases within 24–48 hours, except when courier investigation is required.
8. BEHAVIOR EXPECTATIONS
We treat all customers with respect and expect the same in return.
We do not tolerate:
● Abusive or threatening language
● Harassment of staff
● Fraudulent claims
● Repeated COD misuse
● Submission of false evidence
Kismot UAE may block users who violate behavior guidelines.
9. PRIVACY & CONFIDENTIALITY
All customer conversations and data are protected under our:
● Privacy Policy
● Security & Data Protection Policy
We do not share personal information with third parties except for:
● Courier delivery
● Payment processing
● Legal requirements
10. ESCALATION PROCEDURE
If a customer is not satisfied with the initial resolution, the case can be escalated to a Senior Support Executive.
Email for escalation:
support@kismotuae.com
Subject line: Escalation Request – Order #XXXX
Escalations are reviewed within 24–48 hours.
11. FEEDBACK & IMPROVEMENT
We welcome customer feedback to improve our:
● Service quality
● Gifting experience
● Packaging
● Delivery workflow
● Website UI
Feedback can be sent to support@kismotuae.com
.
12. CONTACT INFORMATION
For any support-related needs:
Email: support@kismotuae.com
WhatsApp / Phone: +971504230488
Office: 505, Al Sabkha Tower Building, Sabkha Road, Deira, Dubai, UAE
KISMOTUAE.COM – SPECIAL POLICY FOR PERFUME REQUEST & ENQUIRY ORDERS
When a customer uses the Request Any Perfume service, Kismot UAE performs a manual sourcing process by contacting multiple verified vendors and securing the best available market price.
This policy explains the rules for enquiry-based orders, approval, and cancellation restrictions.
1. WHAT COUNTS AS AN ENQUIRY-BASED ORDER?
Any order that begins with:
● “Request Any Perfume” form
● WhatsApp or Email perfume enquiry
● Price check or availability request
● Custom sourcing request (designer, niche, rare perfumes)
Once Kismot confirms availability and the customer approves the price, the request becomes a confirmed Enquiry-Based Order.
2. CUSTOMER APPROVAL = ORDER CONFIRMATION
After Kismot sends:
✔ Price
✔ Availability
✔ Delivery timeline
and the customer replies with any form of confirmation (e.g., “ok,” “proceed,” “yes,” “place order”), the order becomes:
FINAL & NON-CANCELLABLE.
3. WHY CANCELLATION IS NOT ALLOWED
When you approve the price:
● Kismot immediately secures the stock from vendors
● Payment commitments are made on your behalf
● The product is taken out of the market
● Vendor purchase cannot be reversed
Therefore:
Enquiry-based orders cannot be cancelled under any circumstances after approval.
This is industry standard for manual sourcing and rare perfume acquisition.
4. PAYMENT TERMS
UAE Customers:
● COD is allowed only if the item does not require customization
● COD refusal after approval will be treated as COD abuse under the corresponding policy
GCC Customers:
● Prepaid only
● No cancellations after payment
5. PRICE FLUCTUATION DISCLAIMER
All enquiry responses are based on live UAE market availability.
If the customer delays reply for too long, price may change.
6. NON-RETURNABLE ITEMS
Perfumes sourced through enquiry-based requests are:
NON-RETURNABLE and NON-REFUNDABLE unless:
● Wrong item delivered
● Damaged item received
(must be reported within 24 hours)
7. CUSTOMER RESPONSIBILITY
Customers must verify:
● Perfume name
● Size
● Brand
● Version / Concentration (EDP, EDT, Parfum, Intense etc.)
Kismot is not responsible if the customer provides incorrect product details.
8. FAILURE TO RECEIVE DELIVERY
If the customer confirms the order but then refuses delivery:
● The order amount must still be paid
● Customer may lose COD privilege
● Customer account may be flagged
● Courier charges may be applied
This is because the perfume has already been sourced on their behalf.
9. CONTACT FOR ENQUIRY-BASED ORDERS
For price approvals or questions:
WhatsApp / Phone: +971504230488
Email: support@kismotuae.com
SPECIAL POLICY – ENQUIRY-BASED ORDERS (REQUEST ANY PERFUME)
Applies to all orders created through the “Request Any Perfume” service or custom perfume enquiries.
Kismot UAE sources perfumes manually from verified UAE vendors upon customer request. This includes any perfume request submitted through our:
● “Request Any Perfume” form
● WhatsApp enquiry
● Email enquiry
● Manual quotation request
Once Kismot provides price + availability, and the customer approves, the following rules apply:
1. Customer Approval = Final Order Confirmation
Once the customer replies with:
● “Ok”
● “Yes”
● “Proceed”
● “Place order”
● Any written approval
the order becomes final, confirmed, and non-cancellable.
Kismot immediately purchases or reserves stock from vendors based on your approval.
This process cannot be reversed, so cancellations are not allowed.
2. No Cancellation After Approval
After a customer approves the price:
❌ No cancellation
❌ No change of mind
❌ No refusal at delivery
❌ No switching to another product
If a customer refuses delivery after approving the quote, it will be treated as COD abuse (if it was COD) and may result in:
● COD ban
● Account flagging
● Courier charges applied
● Mandatory prepaid orders for future purchases
3. No Returns for Enquiry-Based Orders
Enquiry-based sourced perfumes are:
NON-RETURNABLE & NON-REFUNDABLE, except when:
✔ Wrong item delivered
✔ Damaged item received (reported within 24 hours with evidence)
Changing the mind about the scent or decision is not eligible for return.
4. Payment Rules
UAE Customers
● COD allowed only if not customized
● COD refusal after approval is treated as a violation of COD policy
GCC Customers
● Prepaid only
● No cancellations after payment
5. Customer Responsibility
Customers must check the accuracy of:
● Brand
● Perfume name
● Size
● Version (EDP, EDT, Parfum, Intense…)
● Limited editions
Kismot is not responsible for incorrect requests provided by the customer.
6. Price Validity & Market Fluctuation
Prices depend on live UAE market availability.
If approval is delayed, prices may change.
7. Delivery Refusal After Approval
If the customer confirms the order but refuses delivery:
● Courier charges apply
● COD privileges may be removed
● Customer profile may be restricted
● Payment may still be required (if vendor cost was paid)
8. Contact for Enquiry Orders
WhatsApp / Phone: +971504230488
Email: support@kismotuae.com
COOKIES POLICY – KISMOTUAE.COM
KismotUAE.com uses cookies and similar technologies to improve user experience, analyze website performance, and support essential website functions. This Cookies Policy explains what cookies we use, why we use them, and how customers can manage their cookie preferences.
Operated by:
KISMOT GENERAL TRADING L.L.C
License No.: 732754
TRN: 100225584000003
Email: support@kismotuae.com
Phone: +971504230488
1. WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer or mobile) when you browse our website. Cookies help websites remember your actions, preferences, and improve your overall shopping experience.
Cookies do not give us access to your device, personal files, or private information.
2. WHY WE USE COOKIES
KismotUAE.com uses cookies for the following purposes:
2.1 Essential Website Performance
These cookies are required for the website to function properly.
They support:
● Adding products to cart
● Checkout process
● User login
● Security and fraud prevention
● Page navigation
Without these cookies, key website features may stop working.
2.2 Analytics & Performance Cookies
These cookies help us understand how users interact with the website.
We use tools such as:
● Google Analytics
● Meta Pixel (Facebook)
● TikTok Pixel (if enabled)
● Hotjar or similar heatmap tools
They help us improve:
✔ Page speed
✔ Product browsing
✔ User navigation
✔ Overall customer experience
All analytics data is anonymous and used only for performance improvement.
2.3 Personalization Cookies
These cookies allow us to:
● Show recommended products
● Save your preferences
● Remember previous searches
● Tailor content based on browsing behavior
This helps customers find products faster and receive a more personalized shopping experience.
2.4 Marketing & Advertising Cookies
These cookies help us show relevant ads based on your browsing behavior.
They allow platforms like:
● Google Ads
● Meta (Facebook/Instagram)
● TikTok Ads
to deliver personalized advertisements, measure ad performance, and reduce irrelevant ads.
We do not share personal data.
All data used is anonymous and aggregated.
3. THIRD-PARTY COOKIES
Some cookies come from external service providers who support our website.
These include:
● Payment gateways (Visa, MasterCard, Tabby, Tamara)
● Courier tracking systems
● Analytics providers
● Advertising platforms
These third parties may place cookies to ensure secure transactions and accurate tracking.
We do NOT allow third parties to access your personal data.
4. HOW LONG DO COOKIES STAY ON YOUR DEVICE?
Cookies may be:
Session Cookies
Stored temporarily and deleted once you close your browser.
Persistent Cookies
Stay on your device for days, months, or until manually deleted.
The duration depends on the cookie type and browser settings.
5. COOKIE CONSENT
When you visit KismotUAE.com for the first time, you will see a cookie consent banner.
By continuing to browse the site, you agree to the use of cookies as outlined in this policy.
You may customize which cookies you accept (if the banner supports categories).
6. HOW TO DISABLE OR DELETE COOKIES
Customers can manage cookies through browser settings:
Google Chrome
Settings → Privacy → Cookies → Block/Manage
Safari
Preferences → Privacy → Block All Cookies
Firefox
Options → Privacy & Security → Cookies
Edge
Settings → Site Permissions → Cookies & Site Data
Note:
Blocking cookies may disable features such as:
● Add to Cart
● Checkout
● Saved preferences
● Personalized recommendations
The website may not function optimally without cookies.
7. DO COOKIES COLLECT PERSONAL INFORMATION?
No.
Cookies do not store:
✘ Passwords
✘ Phone numbers
✘ Payment details
✘ Personal identification
They only track anonymous usage patterns for performance and advertising.
8. POLICY UPDATES
Kismot UAE may update this policy to comply with:
● UAE regulations
● GDPR standards
● Browser policy changes
● New analytics tools
Updates will be reflected on this page with a revised “Last Updated” date.
9. CONTACT INFORMATION
For questions regarding our Cookies Policy:
Email: support@kismotuae.com
Phone: +971504230488
Office: 505, Al Sabkha Tower, Deira, Dubai, UAE
KISMOTUAE.COM – FREQUENTLY ASKED QUESTIONS (FAQ)
1. ABOUT KISMOT UAE
Q1: Are your perfumes and watches original?
Yes. All products are 100% genuine and brand-new (including testers).
We source only from authorized distributors and verified UAE suppliers.
Q2: Do you sell testers or used products?
We do sell testers, but only when clearly mentioned on the product page.
All testers are:
● 100% original
● Unused
● Supplied by authorized UAE distributors
We do not sell used, opened, or returned items as retail products.
2. ORDERING & PAYMENT
Q3: What payment methods do you accept?
We accept:
● Visa / MasterCard
● Apple Pay
● Tabby
● Tamara
● Cash on Delivery (UAE only)
● Prepaid online payment (GCC)
Q4: Do you offer Cash on Delivery (COD)?
Yes, COD is available in the UAE.
GCC and international orders must be prepaid.
Q5: How can I place an order?
Add your items to cart and checkout normally.
If you need help, contact us on WhatsApp: +971504230488.
3. SHIPPING & DELIVERY
Q6: How long does delivery take in UAE?
● Dubai: Same day or next day (depending on order time)
● Other Emirates: 1–2 working days
Q7: Do you deliver outside UAE?
Yes, to:
● Saudi Arabia
● Oman
● Bahrain
● Kuwait
● Qatar
Delivery takes 3–7 working days based on customs clearance.
Q8: What are the delivery charges?
UAE:
● Free delivery for orders AED 200+
● AED 20 for orders below AED 200
GCC:
Shown at checkout (depends on country, weight, courier).
Q9: How do I track my order?
You’ll receive a tracking link via SMS, WhatsApp, or Email after dispatch.
Our support team can also track it for you.
4. RETURNS & REFUNDS
Q10: What is your return policy?
● 7 days return window for eligible items
● Product must remain sealed and unused
Q11: Can I return perfumes?
Yes — but only if:
● Completely sealed
● Unopened
● Unused
Testers cannot be returned once purchased.
Q12: Can I return watches?
Yes, if:
● Unworn
● Not resized
● Not customized
● With full original packaging and warranty card
Q13: How long do refunds take?
● Card payments: 7–14 business days
● COD orders: Store Credit or Bank Transfer
5. ORDER CANCELLATION
Q14: Can I cancel my order?
Yes — before dispatch only.
Once shipped, cancellation is not possible.
Q15: What happens if I refuse a COD order?
COD may be disabled for your account and future orders may require prepaid payment.
6. PRODUCT INFORMATION
Q16: Do perfumes vary by batch?
Yes. Slight scent or packaging differences are normal and caused by brand updates, batch cycles, or reformulations.
Q17: Are watches covered under warranty?
Yes. All watches include official manufacturer warranty through authorized service centers.
7. WHOLESALE & CORPORATE ORDERS
Q18: Do you offer wholesale pricing?
Yes. Wholesale orders require a minimum of 12 pieces per item/SKU.
Q19: Do you offer corporate gifting?
Yes. We provide:
● Custom gift boxes
● Corporate branding
● Bulk deliveries
● Personalized message options
Contact us for quotations.
8. CONTACT & SUPPORT
Q20: How can I contact customer service?
● Email: support@kismotuae.com
● WhatsApp / Phone: +971504230488
Q21: What are your support hours?
Monday to Saturday
(excluding UAE public holidays)